Refund policy

We want you to be absolutely happy with your purchase. The High Notes Guarantee is a promise that if you are not satisfied with your purchase for ANY reason, we will gladly provide a refund or store credit for both sealed and used records. The customer is responsible for any shipping return costs.

Please contact us at info@highnotes.ca to request a return within 30 days of receipt. Once we receive the return, we will issue a refund.

Sealed records must be returned sealed. If it is returned opened, we will issue a store credit.

Shipping policy

All orders are processed within 1 to 2 days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Placed by 6pm	Ship Day
Sunday	Monday
Monday	Wednesday
Tuesday	Wednesday
Wednesday	Friday
Thursday	Friday
Friday	Saturday
Saturday	Monday

Domestic Shipping Rates and Estimates

We offer FREE SHIPPING Canada-wide for orders over $150 before tax.

Otherwise, shipping charges for your order will be calculated and displayed at checkout. Rates are based on the total weight of the albums purchased. Please note that some albums have 2xLP, 3xLP, and 4xLP, etc which have different weights and will therefore impact your total shipping costs.

International Shipping

We offer international shipping and shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT). Shipments outside of Canada may be subject to customs charges, taxes and fees. These will be the responsibility of the buyer.